Privacy Policy

Welcome to MechaMind Labs, a Micro Enterprise dedicated to providing online and offline Technical, Professional, and Vocational education. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, courses, products, and services (collectively, our "Services").

Our aim is to be transparent about our data practices and to empower you to make informed decisions about your personal data. We strive to comply with applicable data protection laws and to build a relationship of trust with our users, clients, and partners.

This policy applies to all individuals who interact with MechaMind Labs' Services, including website visitors, students, customers, and business partners. Its purpose is to explain what information we collect, why we collect it, and how you can review, update, or delete your information.

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, username or similar identifier, title, and company name.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details, UPI (Unified Payments Interface) IDs, and bank account information. (Note: Payment processing is typically handled by secure third-party vendors).
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

MechaMind Labs does not intentionally collect any "Special Categories of Personal Data" about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Create an account on our website.
  • Subscribe to our services or publications.
  • Request marketing to be sent to you.
  • Enter a competition, promotion, or survey.
  • Give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers (e.g., Google), advertising networks, and search information providers.

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We may use third-party service providers, such as Google Analytics, to monitor and analyze the use of our Services. These services use the data collected to track and monitor the use of our Services, which is then shared with other Google services. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

We will comply with data protection law and principles, which means that your data will be:

• Used lawfully, fairly, and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where you have given your explicit consent.

By browsing our site, providing your details, and using our Services, you consent to the collection and use of your information in accordance with this policy. While we rely on this consent for you to use our website and its offerings, we generally do not rely on it as the sole legal basis for processing your data for other purposes. We will obtain your explicit consent before sending third-party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting us.

We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

• To register you as a new customer: (Identity, Contact) - Performance of a contract with you.
• To process and deliver your order: (Identity, Contact, Financial, Transaction, Marketing) - Performance of a contract, Legitimate interests (to recover debts).
• To manage our relationship with you: (Identity, Contact, Profile, Marketing) - Performance of a contract, Legal obligation, Legitimate interests (to keep records updated).
• To administer and protect our business and this website: (Identity, Contact, Technical) - Legitimate interests (for running our business, provision of IT services, network security), Legal obligation.
• To deliver relevant website content and advertisements to you: (Identity, Contact, Profile, Usage, Marketing, Technical) - Legitimate interests (to develop our products/services and grow our business).
• To use data analytics to improve our website, products/services, marketing: (Technical, Usage) - Legitimate interests (to define types of customers, to keep our website updated and relevant).

We may use your data to form a view on what we think you may want or need, or what may be of interest to you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us.

We may share your personal data with the parties set out below for the purposes outlined in this policy:

• Internal Third Parties: Other companies in the MechaMind Labs group acting as joint controllers or processors.
• External Third Parties:
  • Service providers acting as processors who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • Regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent. If you wish to exercise any of these rights, please contact us.

Our Services are not intended for children under the age of 16, and we do not knowingly collect data relating to children. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Some of our external third parties may be based outside your country of residence, so their processing of your personal data will involve a transfer of data outside your country. Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place, such as using specific contracts approved for use which give personal data the same protection it has in its home jurisdiction.

We maintain records of processing activities in compliance with our legal obligations. These records include the purposes of the processing, categories of data subjects and personal data, and the categories of recipients of the personal data.

The responsibility for data protection and privacy lies with our designated Data Protection Officer (DPO). The DPO is responsible for ensuring compliance with this policy and relevant data protection laws.

This Privacy Policy is intended to comply with the laws and regulations in the place of our establishment. If there is a conflict between this policy and applicable law, the applicable law will govern.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

We have established internal procedures for handling data subject requests, conducting data protection impact assessments, and managing personal data throughout its lifecycle.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

• The right to know about the personal information a business collects about you and how it is used and shared.
• The right to delete personal information collected from you (with some exceptions).
• The right to opt-out of the sale or sharing of your personal information.
• The right to correct inaccurate personal information that a business has about you.
• The right to limit the use and disclosure of sensitive personal information collected about you. To exercise these rights, please contact us using the details provided below.

Your use of our Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective.

MechaMind Labs is the controller and responsible for your personal data.

• Full Name of Legal Entity: MechaMind Labs
• Address: M-25, Jalvayu Vihar Sector C, Ridge Street, Powai, Mumbai, Mumbai Suburban, Maharashtra, India.
• Email: tech@mechamindlabs.com

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy.

• DPO Contact Name: Sagar Kumar
• Email: tech@mechamindlabs.com
• Postal Address: M-25, Jalvayu Vihar Sector C, Ridge Street, Powai, Mumbai, Mumbai Suburban, Maharashtra, India.